Help for the Shops
That Run on OPVantis.
Report a problem, ask a question, request a billing change, or send us an idea. Every request reaches the OPVantis support team and gets a reply from a person — not a queue number.
How to Reach Support
Three ways in. All of them go to the same team.
Email us
support@opvantis.comSend it any time. Include your shop name and what you were doing when the problem happened.
Submit a request
Use the form below →The same form you get inside OPVantis under Help & Support, available without signing in.
What We Commit To
Support requests received before 3:00pm CT on a business day get a response the same business day. Requests received after 3:00pm CT, on a weekend, or on a holiday get a response the next business day.
That is a commitment to respond, not to have every issue resolved in that window. Some things take longer to fix, and when they do we will tell you what we found and what happens next rather than leaving you waiting.
Submit a Support Request
If OPVantis Is Down or Unreachable
Rule out your own connection first
Try OPVantis on a different device and on a different network — a phone on cellular data is the quickest test. If it loads there, the problem is your shop’s network or that one machine, and we can help you narrow it down.
Call 713-742-2442
During support hours, calling is faster than email. If nobody picks up, leave a message with your shop name and a callback number — voicemail is checked throughout the day.
Outside support hours, email support@opvantis.com
Write “DOWN” in the subject line along with your shop name. It is the first thing read the next business morning.
Write down what you saw
The time it started, which screen you were on, and exactly what appeared — an error message, a blank page, a spinner that never finished. That detail is usually the difference between a fix in an hour and a fix in a day.
Keep the repair moving on paper
Don’t hold a vehicle waiting on the system. Record the work the way you would have before, and we’ll help you get it back into OPVantis once you’re back up.
OPVantis does not publish an automated status feed. During an incident we contact affected shops directly by phone and email.
Support Questions
What are your support hours?
Monday through Friday, 8:00am to 6:00pm Central Time. You can call, email, or submit the form on this page at any hour — replies go out during support hours.
How quickly will I hear back?
Requests received before 3:00pm CT on a business day get a response the same business day. Anything after 3:00pm CT, on a weekend, or on a holiday gets a response the next business day.
Do I need an OPVantis login to get support?
No. Anyone at a shop that uses OPVantis can call, email, or use the form on this page without signing in. If you are signed in, the same form is available inside the app under Help & Support.
Can I attach a screenshot?
Not through this form. Email the screenshot to support@opvantis.com using the same subject line you submitted and we will attach it to your request. Signed-in users can attach a screenshot directly from Help & Support inside the app.
Who should submit billing or subscription changes?
Anyone can send the request, but changes to a plan, to the number of users, or to the billing contact are confirmed with an administrator on the account before they take effect.