Terms of Service

1. Acceptance

These Terms of Service (the “Terms”) govern your access to and use of the OPVantis platform, website, and related services (collectively, the “Service”). By creating an account, submitting a signup form, or using the Service, you agree to these Terms on behalf of yourself and the business you represent. If you do not agree, do not use the Service.

2. Who we are

The Service is operated by OPVantis LLC, a Texas limited liability company (EIN 42-3389547), with offices at 5900 Balcones Dr., Ste. 100, Austin, TX 78731. References in these Terms to “we,” “us,” and “OPVantis” mean OPVantis LLC.

3. Eligibility

You must be at least 18 years old and authorized to bind your business to these Terms. The Service is built for collision repair facilities and related businesses. You may not use the Service for personal, household, or unrelated commercial purposes.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to use strong passwords, enable multi-factor authentication where available, and notify us immediately at chuck@opvantis.com if you suspect unauthorized access. You may not share account credentials with unauthorized third parties or transfer your account to another person or entity without our consent.

5. Subscription, fees, and billing

Access to paid features of the Service requires a subscription. Subscription tiers, pricing, and included features are presented at signup or in a separate order form. Unless otherwise agreed in writing:

• Subscriptions are billed monthly in advance and renew automatically.
• Setup fees, per-location fees, and usage-based add-ons (such as SMS or email volume overages) are billed as incurred.
• Fees are non-refundable except where required by law.
• We may change subscription pricing with at least 30 days’ notice. Continued use after the effective date constitutes acceptance.
• Overdue balances accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend or terminate access to the Service for non-payment.

6. Customer data and privacy

“Customer Data” means the business and operational information you and your team enter into or upload to the Service, including repair orders, customer contact information, vehicle records, photos, communications logs, and staff records.

As between you and OPVantis, you own your Customer Data. You grant us a limited, worldwide, non-exclusive license to host, store, transmit, display, and process Customer Data solely to provide, improve, and secure the Service for you. We do not use Customer Data to train external machine learning models, and we do not share it with any third party except as described in our Privacy Policy.

You are responsible for ensuring that you have the legal right to collect, store, and process the Customer Data you load into the Service, including any consent required from your customers under applicable law.

7. Acceptable use

You agree not to use the Service to:

• Violate any law, regulation, or third-party right.
• Send unsolicited messages, spam, or any content prohibited by carrier or regulatory rules.
• Interfere with or disrupt the Service, its infrastructure, or other users.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Copy, resell, sublicense, or provide the Service to unauthorized third parties.
• Upload malicious code, viruses, or content designed to harm any system or user.
• Misrepresent your identity, affiliation, or the origin of a message.

We may suspend or terminate access for violations of this section, with or without prior notice, at our discretion.

8. Our intellectual property

The Service, including all software, designs, trademarks, and content (other than Customer Data), is owned by OPVantis and protected by U.S. and international intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription, subject to these Terms. No other rights are granted by implication.

9. Third-party services

The Service integrates with third-party products (such as CCC ONE, Twilio, and Resend). Your use of those services is governed by their own terms and privacy policies, not these Terms. We are not responsible for third-party services or their acts or omissions.

10. Service availability

We aim to keep the Service available 24/7 but do not guarantee uninterrupted access. Scheduled maintenance, upgrades, third-party outages, and force majeure events may cause temporary unavailability. Enterprise customers may receive a written service-level commitment in a separate order form; otherwise the Service is provided on a reasonable best-efforts basis.

11. Warranty disclaimer

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied. We disclaim all warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected.

12. Limitation of liability

To the maximum extent permitted by law, OPVantis and its officers, members, employees, and suppliers are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising out of or related to your use of the Service. Our total aggregate liability under these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months preceding the claim, or (b) one hundred U.S. dollars ($100).

13. Indemnification

You agree to defend, indemnify, and hold harmless OPVantis and its officers, members, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Service, (b) your Customer Data, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

14. Termination

You may cancel your subscription at any time through the Service or by emailing chuck@opvantis.com. Cancellation takes effect at the end of the current billing period. We may suspend or terminate your access for any reason with or without notice, including non-payment, violation of these Terms, or risk to the Service or other users.

On termination, your right to use the Service ends. We will provide a reasonable export window of 30 days during which you may retrieve your Customer Data. After that window, we may delete Customer Data, subject to any legal retention obligations.

15. Governing law and venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any legal action arising out of or related to these Terms must be brought in the state or federal courts located in Harris County, Texas, and you consent to the exclusive jurisdiction and venue of those courts.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the effective date at the top and, for material changes, provide notice by email or through the Service before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

17. Miscellaneous

These Terms, together with our Privacy Policy, our SMS Messaging Terms, and any order form you sign with us, constitute the entire agreement between you and OPVantis concerning the Service. If any provision is held unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms can be sent to: